# 3 CONSUMER EXPERIENCES IN HOSPITAL ACCREDITATION
Building on a previous Quarterly published in Fall 1973, this issue provided recent experiences of consumers in JCAH accreditation at local hospitals and hands on instructions for consumers to become in accreditation at their hospitals.
Ten hospital accreditations where consumers were involved were summarized. The hospitals reported included a county, a city, several proprietary and several voluntary community and teaching hospitals. Predictably this new process of inclusion of consumers was met with varying degrees of cooperation, anger, confrontation and disagreement followed.
Three ways to become involved in hospital accreditation accompanied by fifteen ways to make participation more effective were listed and described.
A summary of recent federal law which empowered the Department of Health, Education and Welfare (now HHS) to validate JACH accreditation when substantial complaints were received from consumers.
At the end of this Quarterly, a list of 31 hospitals in the New York City and Long Island area were identified for accreditation which could be used by consumer groups desirous of participating in that process.